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ozengr
Operating Member

214 Posts

Posted - 12/17/2006 :  16:42:48  Show Profile
on my xp home desktop, norton advises i have the trojan.dropper virus and "unable to repair..."

how can i get rid of it?

oz

Mick
Administrator

1496 Posts

Posted - 12/17/2006 :  18:24:43  Show Profile  Visit Mick's Homepage
Dont know from personal experience, but the Symantec web site says that Norton should clean it. Did you see these instructions

1. Restart the computer in Safe mode or VGA mode.
2. Disable System Restore (Windows Me/XP).
3. Update the virus definitions.
4. Run a full system scan and delete all the files detected as Trojan.Dropper.

Like I say, no personal experience with it, but iti is pretty old, I am surprised if it can be cleaned.
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D.Oliver
Moderator

868 Posts

Posted - 12/17/2006 :  18:25:40  Show Profile
If Norton offers an option to DELETE it - do so. If not, and you can determine the file name and what folder it is in, try to delete it yourself. If it will not delete for any reason, make sure you know the COMPLETE PATH to it and reboot to an MS-DOS PROMPT and navigate to it and delete it manually from the DOS prompt.

David
In theory, there is no difference between theory and practice. In practice, there is.

XP-Hm(SP-2) Athlon .5GBRam 160GB Networked 2-Way Satellite
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ozengr
Operating Member

214 Posts

Posted - 12/17/2006 :  20:20:14  Show Profile
remainder of norton's message:
object name --- c\win\sys32\hyperlinker.exe
access to the file was denied

i have not yet clicked "more info"

oz
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ozengr
Operating Member

214 Posts

Posted - 01/08/2007 :  21:44:43  Show Profile
i did the following and the virus is gone:

1. Restart the computer in Safe mode
2. Disable System Restore (Windows Me/XP).
3. Update the virus definitions.
4. Run a full system scan and delete all the files detected as Trojan.Dropper.

re: #4, i did not have to delete files........apparently norton 2006 did it for me.

thanks all
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